Orders are typically processed within 24–48 business hours (Mon–Sat, excluding public holidays).
Personalized, made-to-order, or bulk orders may require additional production time; ETAs will be shown on the product page or shared by our team.
We’ll email/SMS you once your order is dispatched with a tracking link.
Note: Orders placed after 2 PM IST may be processed on the next business day.
India
Domestic Shipping
Standard Delivery: Metros 3–6 business days; Other locations 4–9 business days after dispatch.
Express Options: Available for select pincodes at checkout (charges apply).
Carriers: We partner with reputed national couriers for safe & timely delivery.
Worldwide
International Shipping
Selected products are available for international delivery. Please chat with us with your country and item details for a quote.
Duties/Taxes: Import duties, taxes, and fees (if applicable) are borne by the recipient per destination regulations.
Timelines vary by destination and customs processing. We will share an indicative ETA at the time of order.
Charges
Shipping Fees
We strive to offer fair, often subsidized shipping. Any applicable fee appears at checkout before payment.
Bulky/oversized items and remote locations may attract additional charges, displayed at checkout or shared by our team for confirmation.
Payment
Cash on Delivery (COD)
COD is available on select pincodes and order values. Eligibility is shown at checkout.
COD may include a small convenience fee. Please ensure active phone availability for courier verification.
Status
Order Tracking
Once shipped, you’ll receive a tracking link via email/SMS.
Tracking scans can take up to 24–48 hours to reflect. If there’s no update beyond this, contact us and we’ll investigate.
Address & Attempts
Delivery Attempts & Address Changes
Couriers usually make up to two attempts. If undelivered, parcels may be returned to origin.
Address changes are possible before dispatch. Post-dispatch edits depend on courier capability and may not be guaranteed.
Please provide complete address and an active phone number to avoid delays.
Coverage
Non-Serviceable Pincodes
If a pincode is currently non-serviceable, we’ll reach out with alternatives (self-pickup, different address, or cancellation with full refund).
Issues
Damaged, Missing, or Wrong Items
Please record an unboxing video and photos and contact us within 48 hours of delivery.
We will resolve promptly with replacement, repair, or refund as per assessment and policy.
Exceptions
Delays & Force Majeure
Weather, strikes, operational backlogs, or unforeseen events can impact timelines. We’ll keep you informed and coordinate alternatives where possible.
Care
Packaging & Sustainability
Products are carefully packed to protect fibres and finishes, using recyclable materials wherever possible.
Multiple items in one order may ship together or in separate parcels depending on availability and size.
Production
Pre-Orders & Made-to-Order
Lead times vary by weave, size, and customization. Indicative dates are shared on product pages or over email/WhatsApp.
Gifting
Gifts & Special Instructions
Add gift notes at checkout. For discreet delivery (no pricing paperwork in box), mention in the order note.
Date-specific delivery is attempted on best-effort basis with courier constraints.
Ownership
Risk of Loss
Risk passes to you on delivery to the address provided. If a parcel is marked delivered but not received, contact us within 48 hours for a trace inquiry.
Talk to Us
Need Help?
We’re happy to assist with shipping queries, pin-code checks, and express options.