Orders
#Browse any category (Rugs, Cushions, Table Linen, Poufs), choose your item, select size/variant (if any), and click Add to Cart. Proceed to checkout to confirm delivery and payment.
Category: Orders
We can edit address or cancel if the order has not been packed. Ping us on WhatsApp or email with your order ID at the earliest.
Category: Orders
Yes, COD is available on select pincodes and order values. Eligibility is shown at checkout.
Category: Orders
Enter your code in the “Gift card or discount code” box at checkout and click Apply. Only one code can be used per order unless stated.
Category: Orders
Please check your spam/junk. If it’s missing, contact us with your phone/email used during checkout and we’ll resend the confirmation.
Category: Orders
Shipping & Delivery
#Most metros: 3–6 business days. Other locations: 4–9 business days. Made-to-order/custom items may require additional production time. Exact ETAs appear at checkout.
Category: Shipping & Delivery
Express options are available for select pincodes and items at checkout. Same-day delivery may be possible in Panipat by request—message us on WhatsApp.
Category: Shipping & Delivery
We strive to offer fair shipping fees. Standard shipping is often subsidised; any applicable charges will be shown before payment.
Category: Shipping & Delivery
We’ll try our best. Add a note at checkout and message us your order ID; we’ll coordinate with the courier wherever possible.
Category: Shipping & Delivery
We’re here to help. Record an unboxing video/photos and contact us within 48 hours so we can resolve it quickly.
Category: Shipping & Delivery
Returns & Exchanges
#Eligible items can be returned or exchanged within 7 days of delivery in unused condition with tags/packaging. For hygiene/custom reasons, some products may be non-returnable (details on product page).
Category: Returns & Exchanges
Write to us at info@plivana.com or WhatsApp us with your order ID, reason, and photos (if applicable).
Category: Returns & Exchanges
Yes, in most locations. Where pickup isn’t supported, we’ll guide you for a self-ship option and reimburse caps as per policy.
Category: Returns & Exchanges
Once the returned item passes QC, refunds are issued to the original payment method or as wallet credit (as requested). Processing time is usually 3–7 business days post-QC.
Category: Returns & Exchanges
Some discounted items may be final sale. Please check the product page for return eligibility before purchase.
Category: Returns & Exchanges
Payments & Pricing
#We accept major cards, UPI, netbanking, wallets, and COD (where eligible).
Category: Payments & Pricing
Yes. We use PCI-DSS compliant payment gateways with secured encryption. Plivana never stores your card details.
Category: Payments & Pricing
All prices are inclusive of applicable taxes within India unless stated at checkout.
Category: Payments & Pricing
Taxes/shipping or COD fees may differ by pincode. The final amount is always shown before you confirm payment.
Category: Payments & Pricing
Plivana Wallet & Rewards
#Eligible promotions or refunds can be credited to your Plivana Wallet. You can then use the wallet balance to pay at checkout.
Category: Plivana Wallet & Rewards
A wallet signup pop-up appears for new guests. Enter your email/phone to claim (subject to eligibility and limits).
Category: Plivana Wallet & Rewards
When logged in, your wallet chip appears in the navbar; you can also view balance in your account page.
Category: Plivana Wallet & Rewards
Promotional credits may carry an expiry date; refund credits generally do not. Expiry, if any, will be mentioned in the offer terms.
Category: Plivana Wallet & Rewards
Currently wallet credit is redeemable only on Plivana purchases and is non-withdrawable.
Category: Plivana Wallet & Rewards
Products & Materials
#Our products are crafted in India by skilled artisans with responsible sourcing and fair practices.
Category: Products & Materials
Cotton, wool, jute, recycled PET yarns, silk blends, premium poly-fills and sustainable mixes, depending on the product.
Category: Products & Materials
We work with reputed suppliers and low-impact, AZO-free dye houses wherever possible.
Category: Products & Materials
Slight variations can occur due to lighting and screen settings—this is normal for handcrafted textiles.
Category: Products & Materials
For bulk or interior projects, we can arrange swatches on request. Contact our team with details.
Category: Products & Materials
Rug Sizing & Placement
#Common sizes: 5×8 ft (small seating), 6×9 ft (standard), 8×10 ft (larger layouts). Ideally, front legs of sofas sit on the rug.
Category: Rug Sizing & Placement
For queen beds: 6×9 ft or runners on both sides. For king beds: 8×10 ft works well.
Category: Rug Sizing & Placement
Yes, select designs offer round shapes. Filter by shape or ask us for current availability.
Category: Rug Sizing & Placement
Absolutely—look for tighter weaves, wool blends, or recycled PET which are durable and easy to maintain.
Category: Rug Sizing & Placement
Yes. Pads prevent slipping, add cushioning, and extend rug life—especially on smooth floors.
Category: Rug Sizing & Placement
Care & Maintenance
#Vacuum regularly with a low-suction setting. Spot clean using a mild detergent and cold water. Avoid soaking; dry flat in shade.
Category: Care & Maintenance
Many cushion covers and some linens are machine-washable (gentle cycle). Always follow the care label on each item.
Category: Care & Maintenance
Mild shedding is natural initially. Vacuum gently and regularly; it reduces over time.
Category: Care & Maintenance
Blot immediately—do not rub. Use a clean cloth and mild soap. For tough stains, professional cleaning is recommended.
Category: Care & Maintenance
Clean, fully dry, and store in breathable cotton bags with silica/cedar. Avoid damp spaces and direct sunlight.
Category: Care & Maintenance
Customization & Bulk Orders
#Yes, many designs can be customized for size, color, or composition. Lead times vary by complexity.
Category: Customization & Bulk Orders
We love collaborations. Write to us for trade pricing, catalogs, and swatch support.
Category: Customization & Bulk Orders
Depends on the product and customization. Share your quantity, size, and timeline for an exact quote.
Category: Customization & Bulk Orders
Yes, we can support private labeling for bulk programs subject to MOQs.
Category: Customization & Bulk Orders
Gifting & Packaging
#Yes—add a gift note at checkout. Premium gift wrapping may be available on select items.
Category: Gifting & Packaging
Invoices are emailed; packages include minimal paperwork without pricing for domestic shipments.
Category: Gifting & Packaging
Digital gift cards will be available soon. Write to us for corporate gifting.
Category: Gifting & Packaging
We’ll try! Add a note at checkout and message us on WhatsApp; we’ll coordinate with courier constraints.
Category: Gifting & Packaging
Account & Security
#You can checkout as a guest, but accounts unlock wallet, order history, and faster checkout.
Category: Account & Security
Use the “Forgot password” link on the login page to reset via email/OTP.
Category: Account & Security
We follow best practices with encrypted connections and restricted access. See our Privacy Policy for details.
Category: Account & Security
Send a request from your registered email; we’ll anonymize personal data while keeping legally required records.
Category: Account & Security
International Orders & Taxes
#Select items ship internationally; shipping fees and timelines vary. Contact us with your country and item details.
Category: International Orders & Taxes
Usually not. Local customs duties/import taxes are borne by the recipient as per destination rules.
Category: International Orders & Taxes
Checkout shows amounts in INR by default; your card issuer converts at its prevailing rates.
Category: International Orders & Taxes
Textiles are universal. For any item with hardware, we’ll specify standards on the product page.
Category: International Orders & Taxes
Sustainability & Ethics
#Responsible sourcing, mindful production, durable design, and support for artisan livelihoods.
Category: Sustainability & Ethics
Yes, in select collections we use recycled cotton and PET yarns where performance allows.
Category: Sustainability & Ethics
Thoughtful sampling, small-batch production, and upcycling offcuts where feasible.
Category: Sustainability & Ethics
We work with partner units that uphold safe conditions and fair wages.
Category: Sustainability & Ethics
Manufacturing & Quality
#Many of our rugs and cushions are handwoven/hand-tufted; slight variations are a hallmark of craftsmanship.
Category: Manufacturing & Quality
Yes—multi-stage QC covers weave integrity, dimensions, colorfastness, and finishing before dispatch.
Category: Manufacturing & Quality
Minor variations (±3%) can occur with handmade pieces; this is within acceptable standards.
Category: Manufacturing & Quality
Manufacturing defects are covered—write to us with photos and your order ID.
Category: Manufacturing & Quality
Installation & Use
#Reverse roll for a few hours, lay flat with a rug pad, and allow fibres to relax for 1–2 weeks.
Category: Installation & Use
Use natural-fiber or heat-safe blends and a compatible rug pad. Avoid rubber pads on heated floors.
Category: Installation & Use
Product pages mention “cover only” or “with insert.” We recommend using inserts 1–2” larger for a plush look.
Category: Installation & Use
Yes—recycled PET/PP rugs work great in mudrooms, kitchens, and balconies.
Category: Installation & Use
Order Tracking & Support
#You’ll receive a tracking link via email/SMS once shipped. You can also check status in your account.
Category: Order Tracking & Support
Courier scans may lag 24–48 hours. If it persists, message us with your order ID and we’ll escalate.
Category: Order Tracking & Support
Category: Order Tracking & Support
Yes, Panipat (Haryana). Visits are by appointment—message us to schedule.
Category: Order Tracking & Support